Refund policy

RETURNS

Please note that all sales are final, with exception to certain cases. Please email michelle@februaryrose.com to discuss any concerns you may have.

DAMAGED PRINT:

If your print is damaged in transit we are happy to handle this on a case by case basis. Creasing and bends can be flattened. Customers may be asked to file a claim with the shipping service. If the order is a complete loss and we offer a reprint, we ask that you return the print to us, either in the original packaging or in sturdy packaging purchased at your local post office. Customers are responsible for shipping costs for replacement prints. 

NOT DELIVERED, LOST OR STOLEN

If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first make sure to check your confirmation email to ensure that you input the correct shipping address. We are unable to replace any print order for free if the shipping address is incorrect. ( this does happen and I have actually made this mistake before) If that is the case, we are more than happy to forward it to your correct address, though we mus ask that you pay for the postage. If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there isn’t anything that we can do on our end which leaves us unable to address any failed delivery or theft issues directly. If a package is unable to be delivered, and is returned to us, we are happy to reship, but again, we ask that you pay for the additional postage. We will not be able to reprint any order for free that has not been delivered, lost, or stolen.